News and Analysis of Artificial Intelligence Technology Legal Issues

Thanks to Bots, Transparency Emerges as Lawmakers’ Choice for Regulating Algorithmic Harm

Digital conversational agents, like Amazon’s Alexa and Apple’s Siri, and communications agents, like those found on customer service website pages, seem to be everywhere.  The remarkable increase in the use of these and other artificial intelligence-powered “bots” in everyday customer-facing devices like smartphones, websites, desktop speakers, and toys, has been exceeded only by bots in the background that account for over half of the traffic visiting some websites.  Recently reported harms caused by certain bots have caught the attention of state and federal lawmakers.  This post briefly describes those bots and their uses and suggests reasons why new legislative efforts…